06. 06. 2022.

Republic Agency for Peaceful Settlement of Labor Disputes developed an Action Plan for the introduction of Quality Management through the Common Assessment Framework (CAF) model.

The action plan defines the activities that should be improved and the steps that should be taken in order to improve the activities, all with the aim of raising the level of quality of the services provided, which leads to an increase in the satisfaction of end users.

The introduction of quality management is based on the "Agreement on the implementation of the CAF quality management model" signed on 28 January 2022 by Marija Obradović, Minister of State Administration and Local Self-Government and Dr Ivica Lazović, Agency Director. On the basis of this agreement, in the process of implementing the CAF quality management model, the Agency will be provided with professional and technical support by the MDULS Support The team and consultants of the EU project entitled "Support to Public Administration Reforms within the Sectoral Reform Agreement for Public Administration Reform Sector".

The main goal for the introduction of quality management is to strive for continuous increase of efficiency, effectiveness and economy of work processes, constant monitoring, evaluation and improvement of service quality, management and dynamics of the Agency operations. With the implementation of the CAF quality management model, the Republic Agency for Peaceful Settlement of Labor Disputes ranks among the leaders in the Republic of Serbia among the institutions that have opted for the introduction of this model in public administration applied in more than 50 countries, including all EU member states.