01. 07. 2022.

On July 1, the Republic Agency for Peaceful Settlement of Labor Disputes adopted the Action Plan for the introduction of Quality Management through the Common Assessment Framework (CAF).

The action plan is the result of a six-month process of CAF training, which was carried out by consultants of the EU project entitled "Support to Public Administration Reforms within the Sectoral Reform Agreement for Public Administration Reform Sector". This plan defines the activities that the Agency will implement in the coming period with the aim of increasing the quality of providing services to end users.

The introduction of quality management is based on the "Agreement on the implementation of the CAF quality management model" signed on 28 January 2022 by Marija Obradović, Minister of State Administration and Local Self-Government and Dr Ivica Lazović, Agency Director.

With the implementation of the CAF quality management model, the Republic Agency for Peaceful Settlement of Labor Disputes ranks among the leaders in the Republic of Serbia among the institutions that have opted for the introduction of this model in public administration applied in more than 50 countries, including all EU member states.

You can find more about CAF at the following link https://caf.mduls.gov.rs/