26. 01. 2024.

On the meeting entitled "CAF Open Day in Serbia" held on January 25 in Novi Sad, the Republic Agency for Peaceful Settlement of Labor Disputes received a prestigious certificate of quality acknowledgment, the "Effective CAF User Label". The Director of the Regional School of Public Administration (ReSPA), Maja Handjiska-Trendafilova, awarded the Certificate to our Agency. This institution in cooperation with the Ministry of Public Administration and Local Self-government of the Republic of Serbia organized the event.

On the occasion, it has been pointed out that the Agency is the first institution in the Republic of Serbia awarded this certificate and the second in the Western Balkans, so that its contribution to the promotion of quality enhancement through the self-assessment process is very important. Reaching the level of excellence in delivery of services to our citizens and business sector is the priority of the public sector. The Agency is one of good examples that confirms its mission by commitment. The CAF process of quality promotion was implemented in the Republic Agency for Peaceful Settlement of Labor Disputes in accordance with all prescribed guidelines, while the activities have been systematically monitored along with continuous measurement of effects of the applications.

Dr Ivica Lazović, the Director of the Republic Agency for Peaceful Settlement of Labor Disputes thanked the Ministry of Public Administration and Local Self-government of the Republic of Serbia, Regional School of Public Administration (ReSPA), KDZ organization and external consultants for their generous support without which this achievement would not be possible. He emphasized that this certificate is only a beginning, and that the Agency must continuously work on the promotion of their own services to meet requirements of its beneficiaries. Dr Lazović also said that the Agency will work more intensively on the promotion of the CAF model of quality management among other institutions since this can be beneficial to all.

In addition to the Agency representatives, the list of speakers included Čedomir Rakić, the state secretary in the Ministry of Public Administration and Local Self-government of the Republic of Serbia, Maja Handjiska Trendafilova, Director of the Regional School of Public Administration (ReSPA), Nick Thijs on behalf of OECD SIGMA, and many others. This event gathered a large number of CAF practitioners from region and the EU who actively discussed on advantages of implementation of the CAF model of quality management in institutions of the Western Balkans countries.